You can buy your tickets on our website, directly from our bus drivers or at the Tourist Office.
or at the Tourist Office. For the safety of our drivers, we ONLY accept payment by bank card (CB, Mastercard, American Express)

If you buy your ticket online, you can only pay by credit card.
On board our buses, for the safety of our drivers, only payment by bank card is accepted (CB, Mastercard, American Express). At the Tourist Office, you can pay by credit card, cash or holiday vouchers. Bank cheques are not accepted.

No, the 48-hour Pass is only valid for 48 consecutive hours.

When you board the bus, simply present your e-ticket to the driver and scan it to check its validity.

You can hop on and off the bus as you wish for the duration of your Pass (24 or 48 hours) at the 10 stops along the bus route.

Our bus tours have pre-recorded commentaries in the following languages: French, English, Spanish, German, Italian, Portuguese, Dutch and Chinese.

Bordeaux Visiotour has something for everyone, with special commentaries for children aged 4 to 12 (channel 9 in French). Anecdotes, curiosities, great stories… Manon and Arthur, accompanied by Ribouldingue and Vercingétorianne, tell the story of Bordeaux, making the visit fun, educational and fascinating!
fascinating! Each child also receives a free map of the magic bus.

Yes, individual headphones are provided for each passenger. As part of our sustainable approach, we recondition used headphones at our partner ESAT in Mérignac, which employs disabled people. A special waste bin is available to the right of the rear exit door.

You will board the bus at one of the 10 stops along the route. Please refer to the ‘route’ tab on our website or download our Visiotour application. Stop no. 1 ‘Quinconces’ is located at 10 cours du 30 juillet.

In good traffic conditions, the tour, without getting off the bus, lasts between 1 hour 20 and 1 hour 30 minutes. The tour will take longer if you get off and then get back on at one or more of our stops.

Find all bus schedules on the tab of the same name. These schedules are provided for informational purposes only. Depending on traffic conditions, delays are to be expected. Download our “Visiotour” free app to see the location of buses in real time.

No, we do not have toilets on board. We recommend that our customers make the necessary arrangements before starting the tour.

All our buses are wheelchair accessible. Each vehicle is equipped with an access ramp and has a PRM seat.

We welcome medium-sized and small dogs on board our buses, subject to certain conditions to ensure the safety and comfort of all our passengers.
We accept large dogs on condition that they are kept on a lead and secured in front of your legs. This ensures the safety of your pet during the journey and maintains a comfortable and safe environment for
environment for all our passengers. Thank you for your understanding.

Wi-Fi connection is available free of charge on the double-decker buses in the ‘Visiotour’ network.

An electric tarpaulin can be rolled out on the roof in the event of rain or extreme heat, at the driver’s initiative. However, we recommend that you also bring suitable clothing for the day’s weather.

Yes, you can benefit from a special rate for groups of 20 people or more. To find out more, visit our Groups page or call us on +33 (0)5 56 02 11 50.

Our tours are free for children aged 0 to 3.

Yes, on presentation of proof, a special rate is available at €17 instead of €24.
The person accompanying the disabled person (the person without whom the disabled person would not be able to travel) benefits from a free fare subject to presentation of a disability card.

Have you booked your tickets on our website www.bordeaux-citytours.com but not yet received them?
You should have received a confirmation e-mail at the e-mail address you provided when you purchased your tickets. If you haven’t received it yet, first check your junk mail folder.
If you still can’t find it, please contact our Customer Service department at contact@bordeaux-citytours.com or +33 (0)5 56 02 11 50 giving your name, e-mail address and order number to help them locate the booking and resend it.

Tickets can be changed and refunded, free of charge, up to 24 hours before your visit.
date of your visit. After this time, tickets are non-refundable. Would you like to change your booking date? If you bought your tickets in a bus or on our website, all you have to do is send a request to
customer service (contact@bordeaux-citytours.com or +33 (0)5 56 02 11 50) specifying the new date
specifying the new date on which you would like to visit. If you bought your tickets at the Tourist Office, please contact them again for any exchange or refund them again for any exchange or refund.
If you wish to cancel your visit and have your tickets refunded:

For safety reasons, we only accept small items of luggage. We accept no responsibility for damage or theft.